Shipping policy

SHIPPING

HOW LONG AFTER ORDERING IS MY ORDER SHIPPED?

We typically ship all orders within 2-3 business days. 

WHICH CARRIER DO YOU USE?

We ship all items with USPS. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.

HOW LONG DOES IT TAKE TO ARRIVE?

We ship all orders from our USA factory. 

  • USA - Within 2-5 business days
  • Canada - Within 3-10 business days
  • Europe - Within 2-5 business days
  • Australia/NZ - Within 5-10 business days
  • Rest of the World - Within 5-20 business days

Check your local mail carrier website for the latest updates on how Covid-19 is affecting deliveries. 

I DIDN'T RECIEVE MY ORDER

Please email us: barriowearla@gmail.com, quoting your order number from the confirmation email/SMS message. We'll help track down your order.

CAN I PAY EXTRA TO GET MY ITEM QUICKER?

All items take between 1 and 3 business days to make, as we make everything to order. You can expedite the shipping transit times by upgrading at checkout.

WHAT ABOUT CUSTOMS FEES/TAXES?

We do our best to help ensure your item arrives as smoothly and quickly as possible, including labelling the package with all relevant information for customs authorities.

Changes to EU customs regulations means you may be charged sales tax (VAT) upon delivery of your order. Refer to your country tax authority for guidance on what fees are due on items shipped from the USA.

If fees are charged by customs, they are payable by the recipient.

SHIPPING INSURANCE (PACKAGE PROTECTION)

All packages have $100 insurance

 

CANCELLATION & EXCHANGES

CAN I CANCEL OR CHANGE MY ORDER?

We try to start production of all orders as soon as possible. Depending on when you order was placed, cancellation may be possible if production has not yet begun.

Please contact our support team to check if changes or cancellation are possible, and give the reason you wish to cancel.

MY ITEM IS DAMAGED/INCORRECT, WHAT DO I DO?

Please contact our support team for any items that arrived damaged, defective, or the wrong item arrived, including a photo of the item.

We'll arrange for a replacement item to be sent to you as soon as possible. Please do not return items to us without authorization from support first.

CAN I RETURN MY PURCHASE?

We hope you'll love the item you purchased. If there's any concerns about it or you are thinking of returning it, please contact our support team for assistance, explaining your reasons for wanting to return it. We offer a 30 day returns policy from date of purchase.

Please note, personalized items may be subject to a deduction from the refund amount as they cannot be restocked. Shipping and insurance is non-refundable.

Holiday Cutoff this year is December 8 for regular items and December 15 for Express Shipping option.